# ServiceRequestCenterStatisticsDTO.java

    package cloud.wconnect.it.pojo.dto.servicerequestcenter;

    import lombok.Data;

    import java.math.BigDecimal;

    /**
     * DTO: Service Request Center Statistics
     *
     * @author: yyt
     * 2025-12-18
     */
    @Data
    public class ServiceRequestCenterStatisticsDTO {

        /**
         * 总数
         */
        private Integer totalCount;

        /**
         * open 数量
         */
        private Integer openCount;

        /**
         * in progress 数量
         */
        private Integer inProgressCount;

        /**
         * resolved 数量
         */
        private Integer resolvedCount;

        /**
         * completed 数量
         */
        private Integer completedCount;

        /**
         * avg resolution time
         */
        private BigDecimal resolutionAvgTime;

        /**
         * avg response time
         */
        private BigDecimal responseAvgTime;

        /**
         * low 数量
         */
        private Integer lowCount;

        /**
         * medium 数量
         */
        private Integer mediumCount;

        /**
         * high 数量
         */
        private Integer highCount;

        /**
         * urgent 数量
         */
        private Integer urgentCount;

        public ServiceRequestCenterStatisticsDTO() {
            this.totalCount = 0;
            this.openCount = 0;
            this.inProgressCount = 0;
            this.resolvedCount = 0;
            this.completedCount = 0;
            this.resolutionAvgTime = null;
            this.responseAvgTime = null;
            this.lowCount = 0;
            this.mediumCount = 0;
            this.highCount = 0;
            this.urgentCount = 0;
        }

    }